Dear John,

We’re sad to see you go.

We’re a small, woman-owned business and we care about you.

We want to make things right. Please tell us how we can help.

We made a special discount for you:

Use code LOVE20OFF Get 20% off your next tour or activity

We hope you’ll stay with us. But if not, thank you for being our customer.

Best wishes,

Ines

Emoji Traveling

preferences for email john@example.com.